Welcome to the Cabin Cleaning Challenge!
Our interactive platform is designed to be both challenging and fun, with modules that guide you through how to present our cabins to the customers. Our cabins are places where our customers relax and sleep. We must ensure the room allows them to do this the minute they walk in. When on cabin duties, it is vital that you leave the room up to standard. By following these basic guidelines, you can walk away knowing that our customers will have an enjoyable experience because of you. Scroll down to explore our exciting modules and test your knowledge.
Click here to read the manual on how we take care of our cabin
Cabin guide
Explore every corner of the cabin by clicking on the highlighted areas. Each hotspot provides you with instructions on how to best take care of that part of the room. From making the bathroom sparkle to perfectly making the bed – you will learn everything needed to create a comfortable and hygienic environment for our passengers.
Click on the white dots in the image to read
about how to take care of that particular area.
LIGHTS
- check they are working.
WINDOW AREA
- blinds working and in good condition, no debris in window box.
CHAIRS
- look out for crumbs, clean stains. Remove if torn.
LINEN
Remove any that are ripped or stained. Pillow case ends tucked in.
TV/REMOTES
- both in working order.
BATHROOM
Check supplies of toilet rolls, soap, brush.
TOILET
- Lid down. Base, seat and flusher cleaned.
SHOWER CURTAIN
- positioned correctly, not discolored, all hooks present.
LITERATURE
Campaign brochure in each room
Do you know the answers?
Read the question, guess and flip the card to find out the answer!
Where do you put the towels?
End of bed or on rail in bathroom.How should the duvet be folded?
Folded two times and placed so the open end is facing the pillow. An instructional video can be found in the manual.What are the key differences between Standard and Superior?
Tea and coffee facilities, bottled water.What signs should be present in the cabin?
Safety on inside of door. Only human waste, hot water in the bathroom.How many cleaning stages are there in the Standards?
Three: Standard, Weekly and Deep clean.What are the 4 non-negotiable standards that the customer expect?
- Welcoming, clean and tidy- A clean, fresh smell
- Everything in working order.
- Stocked bathroom and complimentary products
How do we handle defects?
Report to Guest Services to place on the defect list.Should the door to the bathroom be opened or closed?
Closed.
What are the standard Pet cabin ancillary items?
Pee pads, water. Bowl and bed can be requested at Guest services.