SSMService Standard Manual
Service Standards Scorecard
Onboard satisfaction
3 mra29.3
Group average41.0
12 mra28.3
Group average38.2
Weekly Self Audits
3 mra-
Group average19.4
12 mra7.7
Group average16.0
Monthly SSM usage
3 mra860
Group average465.3
12 mra8344
Group average2789.9
Service Standard Review score
12 mra-
Group average46.3
12 mra |
|---|
Regions
| Baltic Sea North | 42.0 | 13.5 | 3559.5 | 0.0 | ||
| Baltic Sea South | 56.4 | 27.9 | 2112.3 | 78.9 | ||
| Denmark | 18.0 | 4.5 | 3465.0 | 0.0 | ||
| Germany | 30.3 | 40.4 | 1293.3 | 0.0 | ||
| Irish Sea North | 46.5 | 17.9 | 2594.5 | 82.6 | ||
| Irish Sea South | 32.4 | 4.3 | 1973.5 | 84.2 | ||
| North Sea | 42.0 | 3.8 | 4531.0 | 78.2 | ||
| Group average | 38.2 | 16.0 | 2789.9 | 46.3 |
Baltic Sea North
| Stena Baltica | 43.6 | - | 1190 | - | ||
| Stena Flavia | 41.2 | 21.2 | 742 | - | ||
| Stena Horizon | 38.9 | - | 10418 | - | ||
| Stena Scandica | 44.4 | 5.8 | 1888 | - | ||
| Region average | 42.0 | 13.5 | 3559.5 | 0.0 |
Baltic Sea South
| Stena Ebba | 58.7 | 7.7 | 1171 | 78.8 | ||
| Stena Estelle | 60.9 | 48.1 | 2309 | 79.0 | ||
| Stena Spirit | 49.5 | - | 2857 | - | ||
| Region average | 56.4 | 27.9 | 2112.3 | 78.9 |
Denmark
| Stena Danica | 28.3 | 7.7 | 8344 | - | ||
| Stena Jutlandica | 25.7 | 3.8 | 1074 | - | ||
| Stena Nautica | 0.0 | 1.9 | 977 | - | ||
| Region average | 18.0 | 4.5 | 3465.0 | 0.0 |
Germany
| Stena Germanica | 32.3 | 26.9 | 1578 | - | ||
| MeckPom/MVP | 26.8 | 38.5 | 1137 | - | ||
| Stena Scandinavica | 33.4 | 55.8 | 1111 | - | ||
| M/S Skåne | 28.9 | - | 1347 | - | ||
| Region average | 30.3 | 40.4 | 1293.3 | 0.0 |
Irish Sea North
| Stena Edda | 49.9 | 23.1 | 4540 | 88.4 | ||
| Stena Embla | 49.6 | 21.2 | 2295 | 88.5 | ||
| Stena Superfast VII | 43.1 | 9.6 | 2579 | 78.1 | ||
| Stena Superfast VIII | 43.4 | - | 964 | 75.3 | ||
| Region average | 46.5 | 17.9 | 2594.5 | 82.6 |
Irish Sea South
| Stena Adventurer | 42.8 | 11.5 | 3396 | 79.5 | ||
| Stena Estrid | 46.6 | 1.9 | 3194 | 87.8 | ||
| Stena Nordica | 40.2 | 1.9 | 891 | 78.9 | ||
| Stena Vision | 0.0 | 1.9 | 413 | 90.8 | ||
| Region average | 32.4 | 4.3 | 1973.5 | 84.2 |
North Sea
| Stena Britannica | 39.8 | 3.8 | 5351 | 77.0 | ||
| Stena Hollandica | 44.3 | - | 3711 | 79.4 | ||
| Region average | 42.0 | 3.8 | 4531.0 | 78.2 |
