SSMService Standard Manual
Service Standards Scorecard
Onboard satisfaction
3 mra25.7
Group average38.0
12 mra28.6
Group average39.9
Weekly Self Audits
3 mra23.1
Group average24.3
12 mra15.4
Group average23.4
Monthly SSM usage
3 mra8662
Group average973.9
12 mra11076
Group average3426.2
Service Standard Review score
12 mra75.0
Group average74.9
12 mra |
|---|
Regions
| Baltic Sea North | 39.9 | 14.1 | 4237.0 | 81.6 | ||
| Baltic Sea South | 55.1 | 40.4 | 4663.3 | 72.6 | ||
| Denmark | 26.8 | 14.7 | 4252.3 | 71.8 | ||
| Germany | 30.2 | 34.6 | 1257.5 | 62.0 | ||
| Irish Sea North | 45.0 | 33.7 | 3899.5 | 82.0 | ||
| Irish Sea South | 43.3 | 13.9 | 2158.5 | 82.9 | ||
| North Sea | 38.8 | 12.5 | 3515.0 | 71.1 | ||
| Group average | 39.9 | 23.4 | 3426.2 | 74.9 |
Baltic Sea North
| Stena Baltica | 43.7 | 9.6 | 863 | 84.2 | ||
| Stena Flavia | 41.5 | 26.9 | 10792 | - | ||
| Stena Horizon | 32.4 | - | 3720 | 81.6 | ||
| Stena Scandica | 42.0 | 5.8 | 1573 | 79.0 | ||
| Region average | 39.9 | 14.1 | 4237.0 | 81.6 |
Baltic Sea South
| Stena Ebba | 57.2 | 30.8 | 4488 | 78.7 | ||
| Stena Estelle | 60.2 | 50.0 | 6870 | - | ||
| Stena Spirit | 47.8 | - | 2632 | 66.6 | ||
| Region average | 55.1 | 40.4 | 4663.3 | 72.6 |
Denmark
| Stena Danica | 28.6 | 15.4 | 11076 | 75.0 | ||
| Stena Jutlandica | 24.6 | 9.6 | 867 | 68.6 | ||
| Stena Nautica | 27.2 | 19.2 | 814 | - | ||
| Region average | 26.8 | 14.7 | 4252.3 | 71.8 |
Germany
| Stena Germanica | 32.4 | 26.9 | 1804 | - | ||
| MeckPom/MVP | 25.8 | 38.5 | 1157 | 46.9 | ||
| Stena Scandinavica | 33.1 | 38.5 | 1083 | - | ||
| M/S Skåne | 29.4 | - | 986 | 77.2 | ||
| Region average | 30.2 | 34.6 | 1257.5 | 62.0 |
Irish Sea North
| Stena Edda | 48.9 | 51.9 | 4634 | 86.4 | ||
| Stena Embla | 47.3 | 25.0 | 3538 | 86.9 | ||
| Stena Superfast VII | 42.3 | 42.3 | 3400 | 76.7 | ||
| Stena Superfast VIII | 41.4 | 15.4 | 4026 | 77.9 | ||
| Region average | 45.0 | 33.7 | 3899.5 | 82.0 |
Irish Sea South
| Stena Adventurer | 42.2 | 23.1 | 3702 | 79.8 | ||
| Stena Estrid | 47.4 | 7.7 | 2172 | 82.1 | ||
| Stena Nordica | 42.1 | 9.6 | 589 | 78.8 | ||
| Stena Vision | 41.3 | 15.4 | 2171 | 90.8 | ||
| Region average | 43.3 | 13.9 | 2158.5 | 82.9 |
North Sea
| Stena Britannica | 36.7 | 19.2 | 4134 | 69.9 | ||
| Stena Hollandica | 40.9 | 5.8 | 2896 | 72.2 | ||
| Region average | 38.8 | 12.5 | 3515.0 | 71.1 |
