Supervisor Checklists
Use this checklist to guide you. Following these points will ensure our customers will receive the best experience possible as you, your team and the operation are ready for action.
Before Service Brief
Total passenger numbers
Numbers of children
Large group details eg. nationality
Pre-booked meals / tables / seating
Passengers who require additional assistance
Stena Plus – EXTRA members
Ready for Service
Uniform in line with standards – always ‘on stage’
Remind employees of key service behaviours
Menu changes and out of stock items
Sales targets and incentives
Offer and promotions
Brief ‘Welcome’ employees
Location welcoming and ready for service – through the eyes of the customer
Doors are open
All employees in ‘welcome mode’
‘Off stage’ equipment is out of sight
Appropriate backing music and lighting
Comfortable temperature for customer
Clean and tidy in all areas
Seats, tables and printed material aligned
Service Counter Areas
Product quality and presentation
Clean and tidy till areas
Clean and tidy waiter stations
All equipment ready for service
Correct product temperatures
Sufficient stock levels, including condiments
Check printed material, menus and digital signage
Allergen information is available
Merchandising in line with display principles
Report Defects
Continual inspection
